Customers can notify suppliers of delivery issues by creating and publishing a Delivery Performance Review (DPR). DPRs rely on customer-defined reason codes to assign demerits for early or late shipments and over or under quantities. The demerit system helps customers to track performance based on the severity of issues, not just the number of issues. Customers have the option of manually creating DPRs through the application or sending (importing) DPR files into the application.

On the DPR, customers can require suppliers to respond with the corrective action taken to correct the delivery problem. The customer may also require the supplier to fill out and attach a DPR Corrective Action Form. The customer can then accept or reject the corrective action. When a corrective action is accepted, the DPR moves from open to closed status. If no corrective action is required, the DPR moves directly to closed status.

The DPR module is fully integrated into the application. Users can select to receive DPR alerts and to view DPR events on the Event Management Console. DPRs are also included in the Metric module to be optionally included in metric performance evaluations.